Areas of expertise include:

§  Cisco router and switch installation, configuration, management, and security

§  Microsoft Windows 9x/NT/2000/XP/Vista/7/2003/2008 Server and Workstation, as well as Microsoft Office Products

§  Computer Networking

§  Programming in Visual Basic, HTML, XML, PHP, and MySQL

§  Internet Technology and Services

§  Experienced in the Microsoft Windows 9x/NT/2000/XP/Vista/7 and DOS environments.

§  Experienced with installing and maintaining computer hardware.

§  Experienced with Local Area Network Technologies.

§  Experienced with Cisco routers, switches, and network design.

§  Experienced with various routing protocols, including: RIP, IGRP, EIGRP, OSPF, BGP, ODR, HSRP, static routes, and multicast routing.

§  Experienced with various Wide Area Network (WAN) technologies. These include: T1, Frame Relay, ISDN, Cable, DSL, Asynchronous Serial, and Dialup.

§  Experienced in routing TCP/IP, IPX, and AppleTalk.

§  CCNP – Cisco Certified Network Professional

§  CCNA – Cisco Certified Network Associate

§  MCP – Microsoft Certified Professional in Installing and Configuring Windows 2000 Professional, Installing and Configuring Windows 2000 Server, and Managing a Windows 2000 Network Environment.

§  A+ – Certified Hardware Technician

§  Currently Pursuing MCSE and MCSA - Microsoft Certified Systems Engineer and Microsoft Certified Systems Administrator Certifications.

1999 - 2004       Carl Sandburg College                 Galesburg, IL  61401

Associates in Applied Science in Computer Networking Specialist

Fields of study: Cisco Networking Academy, Microsoft IT Academy, Network Security, Unix, Operating Systems (DOS, Windows 98, NT4, 2000 Pro and Server), Novell Netware, Computer Hardware and Software.

NCR             2005 - Present    

Customer Engineer (Level 2)

Install and service computer and network hardware and software. Including Cisco routers and switches, Dell, IBM, and Sony servers and workstations, Lexmark, HP, and Tally/Genicom printers. Service and installation of NCR ATM's, IBM and NCR POS terminals (cash registers).

Traveling to customer sites to engage customer and resolve technical issues, providing remote support to customers to save time and money for both the customer and for NCR. Meeting established contractual service level agreements.

Accomplishments:

Exceeded goal service level agreement metrics five years in a row with a rate of 97.5% of all metrics met with the goal being set at 85%.

Private Contracting   1999 - 2010

Installing, configuring, upgrading and troubleshooting computers, networks, servers, and point of sale equipment (cash registers)
Providing phone and on location support
Designing and implementing small to medium network topologies
Administrating Windows and Unix servers

Transitioning Windows 2000 Active Directory to newer versions

Office Specialists: Computer Division          2002 - 2003

Computer Service Technician (Intern)

Troubleshooting various customer issues including Network Equipment, Wiring Issues, Software and Operating Systems Issues, Backup Problems, Computer Hardware failure, Wireless Networking, Configuring, Installing, and Securing various Network Equipment including: Wireless, Ethernet, Servers, Routers, Switches, Hubs, Printers, and Workstations.
Providing phone support, as well as on location support for various issues. Administrating Windows Servers